No matter where you work or what job you have, communication matters. We need to communicate with our boss, our coworkers, as well as our customers or clients—we are in constant communication with others. Therefore, it’s a great idea for everyone to build their personal communication skills. When we take the time to strengthen our communication skills, we become more effective at work, we get more things done, and people enjoy working with us. All of which makes for a great and rewarding work situation. The Communicating with Others course will provide you the information and tools you’ll need to strengthen your personal communication skills and become more effective at work.

Upon successful completion of this course, you should be able to:

• Monitor and improve your nonverbal communication actions
• Strengthen your ability to read other people’s body language
• Determine how you will talk about, promote and share the organization’s vision with others
• Create a concise branding statement to connect others to the organization’s vision
• Positively handle queries or complaints from your customers

• Nonverbal Communication
• Understanding Body Language
• Talk About and Promote the Company Vision
• Create a Vision Branding Statement
• Handling Customer Complaints

Approximately 50 minutes

Testing conducted throughout this online course is designed to reinforce the information presented. A mark of 80% must be achieved in order to receive a certificate of completion. Participants are able to repeat the course twice if the pass mark is not achieved.

Upon successful completion of this online course, a certificate of completion will be available for download and printing.