Exceptional Customer Service

This online Exceptional Customer Service course is designed to help you develop the necessary skills and attitude for delivering exceptional customer service and translate them into action on a daily basis.

$49.99

Course Overview

This online Exceptional Customer Service course is designed to help you develop the necessary skills and attitude for delivering exceptional customer service and translate them into action on a daily basis.

Upon successful completion of this course, you should be able to:

Review the “moments of truth” from the customer’s point of view

Deal with upset customers and challenging situations

Build a high performing team to deliver exceptional service

Understand the steps required to build a customer focused culture

Course Topics

Lesson 1: Introduction to Customer Service

Lesson 2: Looking through the Customer’s Eyes

Lesson 3: Developing Essential Customer Service Skills

Lesson 4: Establishing Winning Attitudes

Lesson 5: Handling the Difficult Customer

Lesson 6: Overcoming Challenging Situations

Lesson 7: Service Superstars and Service Teams

Lesson 8: Creating a Powerful Customer Focused Culture

Online Course Duration

Approximately 120 minutes

Pass Mark

Testing conducted in this course is designed to reinforce the information presented. A mark of 80% must be achieved in order to receive a certificate of completion. Participants are able to repeat the course twice if the pass mark is not achieved on the first attempt.

Certificate Of Completion

Upon successful completion of this online course, a certificate of completion will be available to download and print.

1 780 691 6786

1 780 691 6786