This one-hour course covers practical and easy to learn verbal de-escalation techniques and strategies developed by Dr. George J. Thompson, the creator of Verbal Judo. This training is essential for anyone interested in minimizing conflict at work, in the community or at home.

Course topics:

• Mission statement
• De-escalation defined
• Goals of the course
• Traits of a professional
• The goal of professionalism
• The Five Universal Truths
• First Street Truth
• Second Street Truth
• How to handle verbal abuse=the most prevalent form of abuse
• Natural language
• Studied response
• Deflectors
• Reasons to use deflectors
• Our identity is to be a Contact Professional
• Third street truth
• Tone of voice = attitude
• Five Step Intervention Model
• Correlation of Five Step Intervention Model and the Five Universal Truths
• Summary- Respect, Deflect and Resolve

Approximately 60 minutes

The pass mark for this course is 80% and you will have 3 opportunities to complete the test.