AccessForward – Customer Service Standard Module

The Customer Service Standard requires organizations and businesses to provide accessible customer service to people with disabilities.

$0.00

Course Overview

The Customer Service Standard requires organizations and businesses to provide accessible customer service to people with disabilities. Training on providing accessible customer service and how to interact with people with disabilities is a key requirement of the standard. This module is designed to support organizations and businesses in meeting the training requirements of the standard.

Course Topics

Who Must Be Trained and When

What the Accessible Customer Service Training Must Cover

Purpose of the Accessibility for Ontarians with Disabilities Act, 2005

Customer Service Standard – The Requirements

Serving People with Disabilities – Introduction

Serving People Who Have Various Types of Disabilities

Serving People Who Use Service Animals

Serving People with a Support Person

Serving People Who Use Assistive Devices

Serving People with Disabilities – At Home or Over the Phone

If There Are Difficulties Accessing Your Goods, Services or Facilities

Online Course Duration

Approximately 30–40 minutes

Certificate Of Completion

Upon successful completion of this online course, a certificate of completion will be available for download and printing.

1 780 691 6786

1 780 691 6786