When you’re in a leadership position, you’ll find it’s inevitable that conflict will arise, therefore knowing how handle the conflict is essential. The Conflict Management Skills course will help you learn how to set conflict management expectations with your team, create a culture that handles conflict successfully, as well as provides the guidance you need to coach others to handle conflict successfully.

When you take the time to build your skills to strengthen conflict management skills within the team, you’ll find your team works better with others, is able to deliver great results in a timely manner, and is not frustrated with a challenging work environment, but instead enjoys being part of a cohesive and productive team.

Upon successful completion of this course, you should be able to:

• Learn how to recognize when team members need help managing conflict
• Use a mediation process to help groups resolve existing conflict
• Create expectations for managing conflict
• Create a conflict management agenda item to create a conflict management culture
• Provide employees a process for managing conflict with others

• Helping Employees Manage Conflict
• Help Groups Resolve Conflict
• Conflict Management Expectations
• Create a Conflict Management Culture
• Coaching Employees to Manage Conflict

Approximately 50 minutes

Testing conducted throughout this online course is designed to reinforce the information presented. A mark of 80% must be achieved in order to receive a certificate of completion. Participants are able to repeat the course twice if the pass mark is not achieved.

Upon successful completion of this online course, a certificate of completion will be available for download and printing.