The cost of conflict in the workplace is significant – up to $359 billion in lost productivity, and an average of 42% of your managers’ time is spent dealing with various conflicts. Fortunately, unresolved conflict is the single largest reducible cost in many businesses.

Our Conflict Resolution series will give your team the tools to resolve their issues before they become issues, and they’ll have fun doing it. Who knew conflict resolution could be fun? We did.

After completing this course, learners will be able to:

• Express problems, concerns, and ideas in an effective and successful way.
• Develop successful strategies for responding to the problems and concerns of others.
• Create an environment in which all conflicts are highly likely to be resolved in a mutually satisfactory fashion

Conflict Resolution Series covers the following topics:

• The Loudest Person Wins!
• Here’s a Few Things You Probably Shouldn’t Say
• The Power of the Angry Silence
• The Closer You Get, The Less People Like You!
• There’s No Such Thing A Personal Space!
• How Not To Deal With Other People’s Problems
• What Did You Say?
• Don’t Try To Understand People
• You Are Never Wrong
• Conflict Resolution: 3 Scenarios, One Resolution

Approximately 45 minutes

Testing conducted in this online Conflict Resolution Series course is designed to reinforce the information presented. A mark of 80% must be achieved in order to receive a certificate of completion. Participants are able to repeat the course three additional times if the pass mark is not achieved.

Upon successful completion of this online course, a certificate of completion will be available to download and print.