The essence of relationships is communication. It is through communication that people share information, make decisions, solve problems, and accomplish their day-to-day jobs. Therefore, it is imperative that your teams build quality communication among team members. Learn the skills to improve your communication and become a better listener.

Upon completion of this course, you’ll be able to:

• Define Communication
• Understand the difference between good and bad communication habits
• Identify the 3 elements of communication and how they affect the communication process
• Improve your listening skills
• Practice active listening
• Access your own listening skills in various situations.
• Develop a personal action plan for improving your communication skills.

• Lesson 1: Introduction to Communication
• Lesson 2: The Elements of Communication
• Lesson 3: Listening Skills
• Lesson 4: Electronic Communication
• Lesson 5: Your Personal Action Plan
• Lesson 6: Final Quiz

Approximately 30 minutes

A mark of 80% must be achieved in order to pass this course. The course is able to be taken three times in efforts to achieve the pass mark.

Upon successful completion of this online course, a certificate of completion will be available for download and printing.