This series explores the advantages and disadvantages of using email and text messages in the workplace and helps explain times when neither are appropriate. Learn about etiquette tips, see examples of well written electronic business messages and understand how to apply all of this on the job

Upon successful completion of this course, you should be able to:

• E-mail is a reliable form of written communication that everyone in the business world uses. Learn how and when it’s best to use an email, proper email etiquette and how to always show consistent professionalism.
• A text message is much quicker to send and receive than an e-mail; it happens in real time. Learn how and when it’s best to use a text message in business, proper text messaging etiquette and how to always show consistent professionalism.
• Email and texting make workplace communication simple, but they can also make a bad situation worse. While electronic conversations are convenient, some situations require an in-person conversation or at the very least, a phone call.

• Email Etiquette
• Text Messaging Etiquette
• When Emails and Text Messages are NOT Appropriate

Approximately 30 minutes

Testing conducted throughout this online course is designed to reinforce the information presented. A mark of 80% must be achieved in order to receive a certificate of completion. Participants are able to repeat the course twice if the pass mark is not achieved.

Upon successful completion of this online course, a certificate of completion will be available for download and printing.